Terms & Conditions

Limited Warranty Terms

Fairway Bikes Inc.

Last updated June 30, 2025

This Limited Warranty is issued by Fairway Bikes (“FWB”), a Delaware corporation. It is applicable for products listed below purchased in the U.S.A.

This Limited Warranty extends to the original purchaser of the Warranted Product(s) under this Limited Warranty and to each transferee of the Warranted Product(s) during the term(s) as provided below, provided that the product(s) were originally purchased from FWB’s online storefront or an authorized FWB retail partner. If purchased through an FWB retail partner, a receipt of purchase must be submitted to FWB in order to access this Limited Warranty.

The Limited Warranty begins from the original owner’s receipt or purchase date, whichever is later (“Warranty Begin Date”).

Warranted Products

The following Warranted Products are warranted to be free of defects in materials and/or workmanship during the periods identified below:

Bike Frame and Components: 2-year Limited Warranty from Warranty Begin Date for the replacement of a defective frame, motor, steering assembly, handlebar, brakes, belt, bottom bracket.

Battery: 1-year Limited Warranty from Warranty Begin Date or up to 150 recharge cycles (approximately 3,000 miles of riding). Proper Battery care and charging should result in up to 75% of original capacity remaining during this timeframe.

Additional Frame & Component Items: 1-year Limited Warranty from Warranty Begin Date for pedals, rims, wheel hub, freewheel, crankset, cogs, reflectors, and caddy.

Optional Accessories: 1-year Limited Warranty from Warranty Begin Date.

Limited Warranty Labor

Labor will be provided for any Warranted Product(s) above upon approval from FWB, with such approval to be provided prior to the service being conducted.

Wear and Tear

Wear and tear is not covered under this Limited Warranty. Wear and tear are terms to describe damage or wear that occurs as a result of normal use. As a result, not all products are covered in this Limited Warranty. For example, your tires and tubes will wear out over time, which are not covered by this Limited Warranty. In addition, items like brake pads will wear with use. As a further example, while the brake caliper is covered by the Limited Warranty, the pads are not. Furthermore, scratches and other potential damage to the paint, or bike graphics because of normal use and exposure to the elements are not covered. Listed below is a non-exhaustive list of other typical wear and tear items:

  • Brake Pads

  • Brake Cables and Housing

  • Hydraulic Brake Hose and Fluid

  • Tires

  • Tubes

  • Frame Paint/Decals

  • Bearings (Headset, Bottom Bracket, Front Hubs)

  • Rims

  • Handlebar grips

  • Seat

This Limited Warranty Does Not Cover

  • Any damage or defects to Warranted Product(s) resulting from failure to follow instructions in the ebike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.

  • For the avoidance of doubt, FWB will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

  • The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.

  • Rust or corrosion.

  • Improper maintenance, assembly, or installation.

  • Use of the ebike for abnormal, competitive, commercial activities, or any purposes beyond its intended design.

  • Modifications from the original condition.

  • Improper modification, alteration or installation of components, parts, or accessories not originally intended for or compatible with the ebike.

  • Paint finishes and decal damage resulting from taking part in competitions, jumping, downhill and/or training for such activities or events, or from exposing the bike to, or riding it in, severe conditions or climates.

DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR A WARRANTED PRODUCT(S) IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF FWB. PLEASE CONTACT FWB CUSTOMER SERVICE WITH ANY QUESTIONS.

Shipping Damage

Damage to a Warranted Product during shipping is not covered by this Limited Warranty, but FWB will replace such damaged Covered Components if you:

  • Notify FWB of a Covered Component damaged in the shipping process within thirty (30) days of your receipt of the ebike;

  • Provide FWB with a dated picture of the damaged Covered Component;

  • Return all original packaging and paperwork included with the ebike; and

  • Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment.

Shipping damage claims are very time sensitive and it is your responsibility to immediately inspect the ebike for damage upon receipt.

If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, FWB will not replace any Covered Components damaged during such shipping method.

Credit Card Chargebacks

If any ebike purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the ebike, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.

Claims Process

FWB WILL NOT REPLACE ANY WARRANTED PRODUCT(S) UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED WARRANTED PRODUCT(S).

In order to exercise your right to receive a replacement for a Warranted Product(s) under this Limited Warranty, you must:

  • Contact the FWB Customer Service team at info@fairwaybikes.com. The Customer Service team will initially work with you on the problem with your ebike to identify potential simple fixes.

  • If the Customer Service team determines that a Warranted Product(s) must be replaced, they will provide you with a set of instructions for having an Authorized Service Provider fixing the issue and/or returning the defective Warranted Product(s) and receiving the replacement.

  • After you receive the replacement Warranted Product(s), the Customer Service team will also assist in determining how to replace or install the new Warranted Product(s) into your ebike.

  • You will be responsible for shipping costs associated with returning a Warranted Product(s), unless FWB agrees in writing to pay for such shipping costs. Replacement Warranted Product(s) under this Limited Warranty shall only be shipped to the address of the original purchaser.

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND FWB’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. FWB’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE EBIKE, NOR SHALL FWB UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, FWB DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.